FAQ

Cablcon is a leading distributor that provides a wide range of wire, cable, and value-added services for assemblers, contract manufacturers, and infrastructure. Cablcon is a trusted leader in providing advanced cable and connectivity solutions for critical infrastructure. Specializing in custom-manufactured copper, fiber optic and hybrid cables and assemblies, Cablcon is committed to supporting the growing demands of telecom, broadband, and data communication networks.

Cablcon supports sub-assemblers, and infrastructure contractors worldwide within the following markets:

• Telecommunications & Broadband
• Data Centers
• Grid Renewal
• Temporary Power

Cablcon is a company that offers wire, cable, and wire management solutions to numerous companies worldwide. They have warehouses in strategic locations in North America, Europe, China, and Latin America, ensuring that Cablcon customers receive the same level of products and service from anywhere in the world.

Visit our Locations page to find the location that is nearest you.

Yes, many of Cablcon's sales and distribution centers are ISO9001:2015 certified. These locations include:

• New Berlin, WI - USA
• Phoenix, AZ - USA
• Carrollton, TX - USA
• El Paso, TX - USA
• Greer, SC - USA
• Toronto, Canada
• Montreal, Canada
• Suzhou, China
• Friedrichsdorf, Germany
• Auguascalientes, Mexico
• Nuevo Leon, Mexico
• Monterrey, Mexico
• Hermosillo, MX

Cablcon meets the needs of the present TL9000 without compromising the ability of future generations to meet their own needs. This includes environmental, social and economic topics such as environmental management, resource efficiency optimization, carbon footprint and ozone depletion, corporate and social responsibility, supply chain management, stakeholder engagement, organizational engagement and capability, ecodesign, end to end delivery, circular economy and life cycle management.

Cablcon maintains certification and compliance forms for Underwriters Laboratories (UL) and the Canadian Standards Association (CSA). 

• UL Registered: Underwriters Laboratories Inc is a US privately owned and operated product safety testing and certification organization. UL develops standards and test procedures for most wire and cable product sold for consumption in the US and North America.
• CSA Registered: The Canadian Standards Association is a not-for-profit membership-based association maintaining many styles and standards for wire and cable both similar to and complementary to UL's standards.

Yes, Cablcon carries RoHS-compliant wire and cable products whenever they are available. 

• RoHS: The Restriction of Hazardous Substances is another European Union directive. The directive restricts the use of lead, mercury, cadmium and other hazardous substances in final products.

Cablcon offers a robust selection of custom-manufactured copper, fiber optic and hybrid cables, assemblies and components including: 

• Copper Solutions
• Fiber Solutions
• Racks, Cabinets & Installation Products
• Associated Products

Cablcon partners with over 20+ world-class manufacturers of wire, cable, and wire management products.

Cablcon provides a wide variety of wire and cable processing services, including custom striping, tracing, printing, cutting, packaging, labeling, barcoding, kitting and drum packaging/drum box packaging. 

To place an order with Cablcon, log in or contact the Cablcon team. You can fill out our Contact Us form or call us at our toll-free numbers:

• Dallas Office: (248) 588-9000
  • Our customer service team can assist you between 7:30 AM and 5 PM CST
• Phoenix Office: (480) 922-6900
  • Our customer service team can assist you between 7:30 AM and 5 PM GMT

At Cablcon, we strive to meet all customer needs and requests. However, depending on the product, there may be minimum order requirements. Orders placed on Cablcon.com are subject to a minimum order of $100. 

Absolutely! Cablcon offers EDI ordering to streamline your business processes. If you require EDI ordering support or need assistance setting up your EDI account with Cablcon, please submit a Contact Us request, and one of our knowledgeable team members will help you. 

Cablcon ensures that order acknowledgments are supplied for all orders processed through our systems. Additionally, you can conveniently track your order information within your online account for added visibility. 

Cablcon provides advanced shipping notifications (ASNs) for all orders to enhance order and inventory visibility. If you have an online account, you can easily track the progress of your orders and shipments by logging in.  

Cablcon strives to accommodate same-day shipments for received orders, contingent on factors such as volume, service requirements, product availability, and freight arrangements. Additional costs, determined by your chosen carrier, may apply. 

Generally, orders should be received by 11:00am CST to qualify for same-day shipping. This cutoff time ensures efficient processing and dispatch of your order. 

Cablcon does offer the option for overnight shipping, subject to factors like order volume, specific requirements, product availability, and freight arrangements. Additional costs associated with your chosen carrier will be assessed to facilitate overnight delivery.

At Cablcon, we offer convenient payment options to suit your needs. You can make payments using major credit cards, including Visa, MasterCard, and American Express. Additionally, for eligible customers, we provide NET30 terms upon approved credit.  

All returns due to a Cablcon error, manufacturer/supplier error, or Cablcon carrier error will be corrected at no cost to the customer, including appropriate transportation charges. All claims must be made within thirty (30) days of the invoice date. 

1. Cablcon is not responsible for lost or damaged products when shipping via customer collection or 3rd party carriers. In such cases, the customer is responsible for filing a claim with the carrier for credit. 

Customer may return standard Stock Products for up to 3 months (90 days) following invoice date; restocking fees will apply. The following conditions apply to all returns:

1. All returned standard Stock Products must be in good, salable condition, unused and in the full and unopened package and/or carton in which originally purchased. No random lengths or broken cartons will be accepted;
2. Discontinued or obsolete Products and Custom Products or Materials that are serviced (stripe/dye/print/twist/etch) are not eligible for return;
3. Material supplied under a NCNR (Non Cancel Non Return) agreement will not be eligible for return;
4. Credit will be issued to Customer once product has been returned and inspected;
5. The Return Authorization number must be noted on product being returned to Cablcon;
6. All returns must be shipped freight prepaid by Customer unless return is due to an Cablcon error; and
7. Returns not caused by Cablcon will incur a restocking fee of 25% of the cost of the product being returned or $50 whichever is greater.

Regarding the return of product considered by the customer to be defective, the following conditions apply:

1. Proper written authorization must be obtained from Cablcon;
2. Physical sample of defective product may be required;
3. Detailed description of complaint and confirmed defective quantity must be provided;
4. Picture of Cablcon Batch Label or Batch Number may be required;
5. Picture of the defect to be provided; and
6. Picture of the Supplier label on spool if applicable will be required.

Written authorization for all returns of qualified Products must be obtained from Cablcon's Account Management or Customer Service team prior to return. No returns will be accepted without proper written authorization and assigned return authorization number. Cablcon reserves the right:

1. To return to Customer at Customer’s cost returned Product which in Cablcon's sole discretion does not meet acceptable physical condition standards
2. To hold the credit until the returned Product has been inspected and the reason for the return confirmed; and
3. To request proof of purchase for returned products